Frequently Asked Questions
General Order Questions
Are you a manufacturer?
Interwell is a trading and manufacturing combo since 2003. We have a massive production facility, allowing us to make a wide range of plastic stationery items through injection-molding, you can be assured of high-quality products with on-time shipment here!
Can I print my logo?
Sure! Your logos, design, ideas are always welcomed.
What is your MOQ?
Most Stationery Products with customized design starts with MOQ 2000-3000pcs. Besides, we have ready to ship stationery supplies with no MOQ limits for the start-up business.
What are set up charges?
We will charge a setup fee for some items to run the machines and prepare the material for screen printing, digital printing, and heat transfer printing.
Charges may vary based on different printing ways.
Can I trust Interwell Stationery?
Yes, Interwell Stationery is a serious supplier, we have passed BSCI, Sedex, USJ, Disney FAMA, FSC. Contact firstname.lastname@example.org if you need the reports.
Can I see a sample?
Yes! Interwell Stationery is pleased to offer a limited amount of free samples to qualified customers.
Samples usually ship within 24 hours if they are in stock.
How much do samples cost?
We send the existing samples free of charge, you only have to pay the freight cost properly.
For samples with your custom design or expensive items, we may ask you to pay the sample cost.
What type of artwork should I send?
Send us what you have. Our professional design team will work with it, and create exactly what you need - Free.
Do you keep the artwork on file?
Yes! We keep your artwork on data to make reordering easily. We will not send it to any 3rd party without your permission.
How to send my artwork?
You can simply send the attachment to email@example.com, we will take care of that.
What is your payment term?
Payment less than 1000USD, 100% in advance.
Payment more than 1000USD, 30% T/T in advance, balance before shipment.
We also accept LC, and Alibaba Trade Assurance (our credit limit: USD 603,000.00, updated on 15th July 2020), you can by T/T, VISA, MasterCard, Online Bank Payment, Boleto through Alibaba.
How about the transaction fees?
Payment Cost: Average $40
Median Bank Cost: Average $25
Payment date: T+3 - T+7
Local T/T Average Payment Cost (Alibaba Trade Assurance orders):
USA T/T: $25
UK T/T: £25
EU(Except UK) T/T: €25
Canada T/T: CA$25
Australia T/T: AU$25
Payment Date: T - T+1
How do you ship my orders?
For small orders, we ship the goods by express, including DHL, FedEx, TNT, etc.
For large orders, we arrange shipment by sea or by air according to your requirement.
What is your delivery time?
4-7 days for stock stationery items.
30-35 days for general orders. (Quantity below 50,000 pcs)
If I do not have a Freight Forwarder in China, can you help?
Sure, we not only provide stationery solutions; we also offer shipping solutions.
If you are in America, we can offer DDP terms if you can not provide POA or BOND.